Are the Ice Cream Machines at Hudson Valley McDonald’s Restaurants Still Down?
Why are the McFlurry machines always broken at so many McDonald's in the Hudson Valley, and everywhere? The problem had become such a joke on the internet that the fast-food giant teamed up with a small start-up company to create a device to combat the issue. But did McDonald's end up screwing this company over? Wired reports that the company called Kytch is now suing the burger chain for almost one billion dollars. What went wrong?
Penn Live says that Kycth has filed a legal complaint against McDonald's, accusing the company of false advertising. Kytch says that the ill-fated partnership began in 2019 when small devices were installed into the cream machines at each location. The devices would read internal commutations within each machine and send status reports to web or smartphone interfaces. This would allow owners to monitor and fix their machines if they were down. Kytch is seeking $900 million.
The suit claims that McDonald's sent out emails in November 2020 to remove the devices. They claim the device "violated the machine's warranties" and intercepted “confidential information.”. They also claim that they could somehow cause “serious human injury".
Even the Federal Trade Commission has previously taken interest in the broken ice cream machine matter as well. In 2021, they launched an investigation into the problem according to the Wall Street Journal. The inconvenience has become so big across the country that customers have actually drawn up petitions to get to the bottom of the matter. Hell, one fed-up customer even created an app called McBroken, that tracks the status of every McFlurry machine across the country to see if they're working or not.
Many owners and managers have complained that the machines are very hard to fix when they decide to stop working. One issue may have to do with a heat-cleaning cycle that runs automatically to rid germs and bacteria, according to Fox Business. If the cleaning cycle fails, it can bring the whole machine down.