Hudson Valley Cable Company to Refund Customers $62.5 Million

A cable and internet provider in the Hudson Valley might owe you money.

On Tuesday, New York Attorney General Letitia James announced that Spectrum, formerly Time Warner Cable, has started to issue credits to New York consumers as required by Charter Communications, Inc.’s Dec. 17, 2018 settlement agreement.

The settlement agreement resulted from an action brought by the Attorney General's office alleging the company failed to deliver customers the reliable and fast internet service it had promised.

Under the terms of the settlement, Charter is required to issue monetary relief to qualified subscribers and offer video streaming services at no charge. In all, qualified subscribers will receive $62.5 million in bill credits. Subscribers do not have to fill out any paperwork to obtain the credit but must contact Spectrum to receive the streaming services.

“Today, New Yorkers will start to receive the tens of millions of dollars and additional services owed to them due to the company’s failure to provide quality services to its customers,” James said a press release. “In issuing the largest-ever consumer payout by an internet service provider, my office is proud to set a higher standard for the way that internet providers accurately market services.”

Current internet service subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher or an 802.11n wireless router on a tier of 200 Mbps or higher, or who subscribed to a legacy Time Warner Cable plan of 100 Mbps or higher, as of Feb. 1, 2017, will receive a credit of $75. Further, subscribers who leased a DOCSIS 2.0 modem on a tier of 20 Mbps or higher for 24 months or more will receive additional credit.

Subscribe to the Hudson Valley Post’s Newsletter

As part of the settlement, Spectrum will also offer the following streaming services to approximately 2.2 million current internet subscribers at no extra charge:

Current subscribers who subscribe to both internet and cable television from Spectrum will have a choice of either three months of HBO or six months of Showtime. However, the deal only is available if you currently don't have the premium channel.
Internet only subscribers will get one month of Spectrum TV Choice streaming service and a choice of 10 pay TV networks, as well as access to Showtime for one month.

Consumers will have until May 30, 2019, to select the no extra charge premium services they want. Consumers can call Spectrum at 1-833-422-8795 for more information.

Spot a typo? Let us know.